i had an ariens 24" snow blower that was 35 years old and still working,i decided that was about time to buy a new one.i read a lot of reviews and i hoped the new ariens would be as good as the older models oh my god is this a nice machine when i uncrated it i stood in my driveway and admired it what a nice piece of equipment best money i ever spent'
Assembled, checked oil, put gas in it, and started with one pull. winter and blowing snow is yet to come.
Thank you for your review, Siegfried. We're happy you chose us again for your power equipment needs. We certainly appreciate your return business! I'm glad you like your blower as well!
When I received the product it wouldn't move forward or reverse and had to clean the drive mech twice to get it to work. With only about 4 hours of use the impeller and drive pulleys fell off the engine and had to bring it in to the dealer to be fixed. It works pretty good now but it wasn't an impressive start to my experience. Motown did provide me a new belt and friction puck in case the ones that were dirty originally were contaminated.
Thank you for sharing your experience. We’re sorry to hear about the initial issues you faced with the product—it’s certainly not the experience we aim for. We’re glad to know it’s working better for you now and that we could assist with the belt and friction puck to help resolve the problem. If you need anything else in the future, don’t hesitate to reach out—we’re here to help!
I'm very impressed and pleased with customer service getting my machine delivered after an initial mistake. I can't review the machine since it hasn't snowed yet.
The folks there were very helpful and friendly,very fast service.
Thank you Carolee.